Refund policy

Every PhotoBallStars ball is custom printed just for you, so we can't accept returns or exchanges, and we can't cancel an order once you've approved your proof.

 

Your proof comes first. Within 1 business day of your order we email you a proof of your design. Nothing is printed until you approve it, so you can request changes at no charge before printing.

 

Damaged or misprinted? We'll make it right. If your ball arrives damaged, or doesn't match the proof you approved, email a photo to orders@ballstars.com within 7 days of delivery and we'll remake and reship it free of charge.

 

Cancellations: you can cancel for a full refund any time before you approve your proof. Email orders@ballstars.com with your order number.

 

Questions? Contact us at orders@ballstars.com.